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Terms & Conditions

MY BESTFRIENDS WARDROBE STYLE & HIRE
[Effective 06.05.2018]

This site www.mbwsh.com.au is governed by My Bestfriends Wardrobe Style & Hire trading as My Bestfriends Wardrobe Style & Hire (MBW) ABN: 30 071 487 708

Please read the Terms & Conditions carefully as by using this Site & My Bestfriends Wardrobe Style & Hire’s Service you are bound by the following Terms & Conditions (T&Cs).

SECTION 1 DEFINITIONS…

For the purposes of these Terms and Conditions, “Us”, “Our” and “We” refers to My Bestfriends Wardrobe Style& Hire and “You”, “Yourself” and “Your” refers to you, the Client, Customer, Visitor or Person using our website.

SECTION 2 AGREEMENT OF HIRE…

This agreement contains the Terms and Conditions regarding the Hiring of products from MBW’s website. These Terms & Conditions constitute a legal binding contract between you and My Bestfriends Wardrobe Style & Hire. Conducting a Hire on our website you agree that you have read & accept our Terms & Conditions.

The terms of use apply to you whether you are browsing on our website or are a customer of MBW. You agree that you are hiring products and the ownership of all products remains with My Bestfriends Wardrobe Style & Hire at all times.

Our website allows Australian wide consumers to browse and hire our products. You must be 18 years or older to conduct a Hire. If you wish to Hire products & are not 18 years and older, a representative who is of legal age may submit the Hire on your behalf. By clicking on the “I Agree to the Terms & Conditions” located at checkout, you are confirming that you are 18 years or older and are authorised to use the chosen method of payment.

My Bestfriends Wardrobe Style & Hire will not be held liable if customers fail to read our Terms & Conditions. If you do not agree to these Terms & Conditions, do not access, use or download from this website.

SECTION 3 AMENDMENT OF TERMS…

We reserve the right to change, modify, add or remove portions of these terms and conditions. Any modifications made will be posted in the Terms & Conditions Page and will be effective immediately. Please check these terms regularly prior to using our website to ensure you are aware of any changes.

Your ongoing use of our site states that you agree with any modified Terms & Conditions of My Bestfriends Wardrobe Style & Hire.

SECTION 4 THE HIRING PART…

Bookings are made online via My Bestfriends Wardrobe’s Style & Hires website; www.mbwsh.com.au. Bookings will not be confirmed if you do not receive a confirmation email and receipt of payment.

MBW offers a  standard 4-day hire and a 8-day hire period. An extended hire is also available for customers who are needing garment(s) for destination events. Please email holla@mbwsh.com.au to enquire about an extended hire period. 

When choosing your item, ensure to select the date you would like to receive the item by. The Hire period will commence from the day you receive the item and end on the last day of the Hire Period. The hire period does not include shipping days.

MBW reserves the right to cancel your booking at any time. Should the item not become available in time for your event because of an inability for us to deliver, we will provide you with a full refund as your sole remedy.

SECTION 5 PRE-ORDERED GARMENT…

MBW now offers a chance for Client(s) to Hire Pre-Ordered Garments that are purchased months in advanced. Full payment will be required up front to hold the Garment(s) for your selected date. Should the Garment(s) not arrive due to manufacture or delays in transit, MBW will notify the client(s) no later than 48 hours prior to their event.

Client(s) who wish to swap their Pre-Ordered Garment(s) for another can do so given that the garment selected is available for their event dates and the item is at equal or lesser value than the original booked Pre-Order Garment(s) hire cost.

Should the Client(s) not wish to swap their pre-ordered garment for another garment a store credit or full refund will be offered. Please be advised that Refunds will only be issued should the item(s) not arrive in time for the clients event date. NO REFUNDS/ EXCHANGES OR CREDITS will be offered if the client changes their mind, outside of our 14 Day Cancellation Policy (Section 9).

A section to view our current Pre- Ordered Garments is now available on our  home page www.mbwsh.com.au

SECTION 6 PICK UP OR DELIVERY…

Pick-ups are available for clients who reside in Broome WA. Clients may collect their Item(s) 1-2 days prior to their event; returns must be made on the 4th or 8th day of the hire period. MBW will liaise with clients for appropriate pick up or return times.

For clients who are outside of Broome WA, a shipping Fee of $15 Flat rate will apply. The option for pick-up or delivery can be selected upon check out.

MBW ships all products via Australia Post Express with Signature on Delivery. When you place your order please ensure to select the earliest date that you would like to receive your item(s) by. Once the item(s) tracking number changes to delivered the hire period will commence then we simply ask that you return your hired Item(s) back to an Australia Post outlet on the 4th or 8th day of your hire period by 3pm EST.

MBW will ship Item(s) to the address provided by the client upon check out. It is the client’s responsibility to provide MBW with the correct shipping details. If an error has been made during the reservation and MBW is not notified prior to shipping the item(s), no refund will be provided for the hire. If the garment is delayed in transit due to incorrect shipping address, late fees will occur daily until the item(s) is returned.

If the item(s) is lost and deemed un-retrievable, the client will be held accountable for the replacement cost of the item hired, no less than the RRP of the Item(s) and in addition to the Hire price already paid.

MBW will provide a return express satchel inside the client’s satchel and it is mandatory for clients to place the worn Item(s) back into the return satchel. MBW will not be responsible for clients who misplace their return satchel.

If the return satchel does happen to go missing, it is the client’s responsibility to purchase another express satchel (1-3 Day Delivery) and notify MBW of the new tracking number prior to sending the garment. Failure to do so will result in late fees incurred. If such event may occur, please contact MBW ASAP.  

Tracking numbers will be available to clients 24 hours prior to shipment. Clients can track their parcels via using Australia Post Tracking via their Website.

When returning your Hire. MBW asks that clients post directly from an Australia Post outlet. Ensuring that the hired Item(s) are scanned in at a post office will eliminate the risk of Item(s) going missing or potentially damaged during the hire period. Posting item(s) back into a street post box will be at the clients own risk. If such event may occur and the item(s) get delayed in transit, damaged, lost or stolen the client will be held accountable for any late fees, repair cost or replacement cost of the item(s), no less than the RRP and in addition to the Hire price already paid.

To avoid this please ensure that your item(s) are returned to an Australian postal outlet for service scanning and a receipt is attained after the hired item(s) have been scanned in and a photo of that receipt is texted or emailed through to us.

SECTION 7 LATE RETURNS...

If the hired item(s) are returned late, a late fee of 10% of the RRP will be charged per day, until the item(s) is returned.

Should the item(s) returned late cause cancellation for another client’s booking you will be required to pay the full hire of each cancelled booking on-top of any existing late return fee. Final amount chargeable will be determined by MBW.

MBW will invoice any late return fees to the client separately.

SECTION 8 SIZE & FITTINGS…

For Broome client’s, fittings are by appointments only. To book in a fitting email: holla@mbwsh.com.au , MBW will liaise with clients a suitable time and address. We request that you bring a pair of shoes along with you to try with our garments. Fittings are made one on one; if you wish to bring a friend please ensure you notify us 24 hours prior to your appointment.

Non-Local clients, as try on’s are unavailable to you, sizing and fit of our garments are as advertised. Please make your selection carefully as we do not offer refunds, exchanges or credit notes for incorrect sizing / fit of garment or a change of mind. If you are concerned on the size and fit of your garment. Please request garment measurements & photos.

SECTION 9 CANCELLATIONS…

Clients who wish to cancel their bookings can do so, however, cancellations must be made 14 Days prior to the hire date.  MBW will issue a full refund of the hire payment made.  Refunds can be issued back to the client’s credit card or nominated bank details.

Any cancellations made within 14 days of the hire date will be offered a credit note. Credit notes will be valid for 6 months from the original hire date. Should you wish to swap an item once your hire payment has been made, you can do so up until 14 days prior to the hire date, pending availability.

Please note that once an item has been collected, posted and paid for, the full hire fee is non-refundable.

Any bookings made during promotional or sale periods are not eligible for cancellation, credits or refunds.

SECTION 10 DRY CLEANING, DAMAGED GARMENTS & GARMENT CARE …

MBW will take care of the dry cleaning on garments once they are returned. Do not attempt to dry clean any hired garments yourself. If you do have a garment dry cleaned you are liable for any damages caused through dry cleaning and late fees for return will be charged.

The cost of dry cleaning is included in the hire price, however, if an item(s) is returned and found to be heavily soiled, therefore requiring extra dry cleaning, the client will be required to pay any extra cost that occurs outside of the standard dry cleaning charge. MBW will notify clients and invoice the extra cost separately.

A garment inspection will be carried out each time a garment leaves our wardrobe & when they return. Once you receive your garment please ensure you check it over carefully.

If the item(s) arrive and are found to be damaged & deemed unwearable. It is the Clients responsibility to report the damage to MBW within 3 hours of receiving the Item(s). To be eligible for a full refund the damaged item(s) must be placed into the return satchel that we provide and must be handed over the counter at your nearest post office outlet, on the same day that the item(s) was received. The Item(s) must not be worn, the overall condition of the item(s) will be determined by MBW once the item(s) has been returned to our wardrobe.

If we do not receive any contact from you within 3 hours of delivery, it will be expected that the item(s) delivered to you are of satisfactory condition, and should any item(s) returned to us in a damaged condition customers will be held fully accountable for the cost of repair or replacement of the damaged item(s)

SECTION 11 INSURANCE…

My Bestfriends Wardrobe Style & Hire offers an insurance cover of $30 at checkout for the customer to accept at their own discretion.

If you choose to pay this additional fee you will be covered for any damages, repairs, alterations or additional cleaning required to the value of $130 Inc. GST

Any additional cost above $130 paid by My Bestfriends Wardrobe Style & Hire to rectify, will be at the client’s expense.  MBW will notify and invoice any additional charges through separately.

If the Item(s) is damaged beyond repair, stolen or lost and the Insurance cover is selected & paid. You will be liable for an amount equivalent to 50% of the retail value of the Item(s)

If you do not elect to take this additional cover and the Item(s) is lost, damaged or stolen during your hire period, you will be liable for the replacement cost of the item(s), no less than the RRP, and in addition to the Hire price already paid.

My Bestfriends Wardrobe Style & Hire will not accept any third-party insurance policies and the customer acknowledges and accepts full liability and requirement for payment to MBW in a prompt manner should additional costs be incurred.

As most of our garments are made from the finest quality fabrics here are a few recommendations to prevent any major damages.  Major damages included but not limited too;

  1. Avoid any spikey objects or course jewellery that may catch onto the fabric and cause the fabric to pull, tear or rip.
  2. Be cautious of what you sit on e.g.: abrasive or soiled surfaces
  3. If you’re a smoker or will be around smokers be aware of burns from cigarettes that can result in burn holes in our garments.
  4. Always apply fake tan at least 48 hours prior to your event
  5. No alterations are to be made to our garments without first notifying and seeking approval from My Bestfriends Wardrobe Style & Hire. Please keep in mind that clients will be held responsible for any lasting damages incurred by alterations.

SECTION 12 PAYMENT & INVOICES

All bookings are to be made via our website.  All major credit card payments are accepted and can be made through Shopify's payment gateway. Pay pal is also available.

Any invoice for damages or Late fees must be paid within 7 days of the invoice date 

If any monies payable remains unpaid by you after 7 days from the date of demand My Bestfriends Wardrobe Style& Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to legal action and/or using third party collection agencies at the client’s expense.

SECTION 13 SALE & PURCHASING OF EX- RENTAL GARMENT…

Out with the Old in with the New! From time to time MBW will hold end of Season Sales on Ex-Rental Garments.  This allows us to replenish our collection with gorgeous New Season trends & styles, just for our customers. The sales will be advertised on our social media accounts, Facebook Sale Groups and weekly newsletters and can be purchased directly from our website.

 As general Terms & Conditions of purchasing from our Ex- Rentals collection:

Ex- rental garment(s) will be advertised for sale; however, garment(s) will still remain available for hire until the garment(s) are sold. Please check the availability of the garment(s) before purchasing. If the item(s) are in stock and there are no future bookings made on the garment(s). MBW will ship the garment no later than 48hrs from the initial time of purchase, unless specified urgency from the customer is attained.

MBW will disclose as much detail as possible when advertising on our website. Prior to the sale or interest in purchasing item(s), it will be the customers responsibility to contact MBW if they wish to attain a more current condition report on the garment(s) they wish to purchase. MBW will send the customers photos, live footage if requested and will describe the garment(s) condition to the best of their ability.

Ex-Rental Stock will be sold to you at a heavily discounted price, a price that may be set or negotiated between you & MBW. The final price for the Sale of all garments will be at MBW discretion.

We do not offer credit notes, exchanges or refunds on any discounted product(s), including sale product(s) or product(s) discounted through marketing and promotions. All Ex Rental Sales are final. Please ensure you make your selection carefully as any deposits or prepayments made on your purchase will be un-refundable.

Prior to commencing purchase: You acknowledge and accept MBW’s Terms & Conditions for Ex-rental Sales. You agree that all descriptions and photo evidence provided to you by MBW has been a true account of the item(s) condition for sale.

SECTION 14 YOUR PRIVACY…

At My Bestfriends Wardrobe Style& Hire, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. My Bestfriends Wardrobe Style& Hire respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. My Bestfriends Wardrobe Style& Hire’s secure server software encrypts all customer information before it is sent to us. Furthermore, all the customer data My Bestfriends Wardrobe Style& Hire collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

SECTION 15 DISCLOSE YOUR INFORMATION…

My Bestfriends Wardrobe Style& Hire may be required, in certain circumstances, to disclose information in good faith and where My Bestfriends Wardrobe Style& Hire is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

SECTION 16 EXCLUSION OF COMPETITORS…

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of My Bestfriends Wardrobe Style& Hire. My Bestfriends Wardrobe Style& Hire expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term, then My Bestfriends Wardrobe Style& Hire will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such un-permitted and improper use. My Bestfriends Wardrobe Style& Hire reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

SECTION 17 COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE…

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

My Bestfriends Wardrobe Style& Hire expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

SECTION 18 PROMOTIONS AND ADVERTISEMENT...

As a special ongoing promotion from My Bestfriends Wardrobe Style & Hire we would like to offer all our clients $10 off their next hire! All you have do is take a selfie of you wearing your hired designer garment and tag us on our social Media Pages: @mbwsh_, #mbwsh or email them to holla@mbwsh.com.au

From time to time My Bestfriends Wardrobe S&H will run specials & promotion days/ weeks. Stay updated on our Instagram & Facebook page to ensure you don’t miss out! 

SECTION 18 AUTHENTICITY...

At My Bestfriends Wardrobe Style & Hire you can be confident that all our garments are genuine designer items. We love beautiful things and want to share them with you!

Designer clothing is produced to the highest standards, with stunning fabrics and impeccable detail.

To help make your occasion as perfect as possible, we ensure that all My Bestfriends Wardrobe Style & Hire garments arrive to you in like-new condition and wearable. All that we ask is that you take care of the garment and return it in the same way. 

ABN:                       30 071 487 708 
Contact:                  Runi County
Postal address:       PO Box 5387 Cable Beach WA 6726
Contact:                  holla@mbwsh.com.au